Oodle Car Finance PCP Claims

If you took out a PCP or car finance agreement with Oodle Car Finance between 2007 and 2021, you could be eligible for compensation if the deal was mis-sold. Many people were not properly informed about important details such as balloon payments, mileage limits, and interest rates.

In some cases, car dealers earned hidden commissions from lenders without disclosing them, which could have led to higher borrowing costs. If your agreement was unsuitable for you or affordability checks were not fully carried out correctly, you may have a strong claim for compensation.

Payouts for mis-sold car finance agreements are averaging over £1,100, with some drivers recovering £5,000 or more. You can start a claim with a specialist or escalate it to the Financial Ombudsman Service if it's needed.

You may be eligible to claim a refund from Oodles if your PCP or HP car finance agreement involved a discretionary commission arrangement. Many customers who bought vehicles before January 2021 were not given full details about interest rates, commissions, or dealer-lender relationships, which could make the agreement mis-sold.

You bought a car on PCP finance with Oodles Car Finance before January 2021.
You paid a higher-than-average interest rate without a clear explanation.
Oodles or the car dealership you used failed to carry out proper affordability checks.
The relationship between Oodles and the car dealer was not disclosed to you.
You were not told about sales commissions influencing your finance terms.

If Oodles or the car dealership you used failed to be fully transparent about commissions or financial relationships, you may have entered into the agreement without complete information. This lack of disclosure can be grounds for a refund claim.

Oodle Car Finance - Key Facts Slider

Oodle Car Finance Overview

Founded in 2010, Oodle Car Finance is a UK-based lender offering pre-approved car finance for used vehicles. Headquartered in Salford, Manchester, Oodle focuses on simplifying the car buying journey through digital tools and a growing network of trusted dealers.

How Oodle Works

Oodle connects customers with partner dealerships and provides rapid lending decisions—99% are made in under 60 seconds. Their products primarily include Hire Purchase (HP) and PCP agreements, with emphasis on transparency and ease of use.

Oodle and the Mis-Selling Scandal

Oodle has publicly stated it never used Discretionary Commission Arrangements (DCAs), distancing itself from the centre of the UK car finance scandal. They are not currently under FCA investigation for DCA-related mis-selling.

Oodle’s Position on PCP Claims

Although not directly implicated in the PCP claims scandal, legal experts suggest that non-disclosure of any form of commission—discretionary or not—could still be subject to consumer claims, based on a Court of Appeal ruling from October 2024.

Ombudsman Complaints and Customer Service

The Financial Ombudsman Service has upheld 51% of complaints against Oodle. While the company enjoys strong Trustpilot ratings, some customers have reported concerns around affordability checks and communication.

Compensation Potential for Oodle Customers

Though Oodle denies involvement in DCA mis-selling, customers may still be eligible for refunds if other issues—such as undisclosed non-discretionary commissions or affordability failures—are found in their agreements.

How to Raise a Complaint with Oodle

Customers are encouraged to contact Oodle directly to raise concerns. If unresolved, complaints can be escalated to the Financial Ombudsman Service. Deadlines have been extended to support a fair process during the FCA’s ongoing review.

PCP Car Finance Claims - Refund Reasons Section

Are You Due a PCP Refund?

Common reasons why millions of drivers may be eligible for compensation:

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Interest Rates Inflated

Dealers set higher rates to boost commission, costing you more over the term of your PCP agreement.

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Hidden Commissions

Brokers often failed to disclose commission payments, breaching transparency rules on finance deals.

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Limited Finance Options

Many drivers were only offered PCP plans that benefited the dealership rather than providing fair alternatives.

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No Clear Explanation

Important information about car finance products was often not properly explained before signing agreements.

Oodle Car Finance - Frequently Asked Questions

What is Oodle Car Finance and how does it work?

Oodle Car Finance provides pre-approved car finance solutions for used vehicles, connecting customers with dealerships across the UK. Once approved, you can use the finance either online or in person at a trusted dealership. Their process is designed to be fast and transparent, with most lending decisions made in under 60 seconds.

Is Oodle involved in the car finance mis-selling scandal?

Oodle has stated that it never used Discretionary Commission Arrangements (DCAs), which are at the heart of the mis-selling scandal. The FCA has not included Oodle in its official DCA investigation. However, undisclosed non-discretionary commissions may still be a point of concern depending on individual agreements.

Can I make a complaint if I used Oodle Car Finance?

Yes. If you feel you were misled or faced unfair treatment—such as lack of affordability checks, poor communication, or undisclosed commission—you can file a complaint with Oodle directly. If the complaint isn’t resolved to your satisfaction within eight weeks, you may escalate it to the Financial Ombudsman Service.

Does Oodle offer both PCP and Hire Purchase?

Yes, Oodle offers both PCP (Personal Contract Purchase) and HP (Hire Purchase) agreements. HP allows customers to own the car after fixed monthly payments, while PCP offers lower monthly costs but includes a balloon payment if you wish to keep the car at the end of the term.

Will claiming against Oodle affect my credit score?

No. Making a claim or complaint about your finance agreement with Oodle does not affect your credit score. These processes are regulatory and consumer protection measures, not credit-based events.

How long does it take to resolve a complaint with Oodle?

Oodle aims to respond to complaints within eight weeks. If you don’t receive a response in this timeframe, or if you’re unhappy with the resolution, you can submit your complaint to the Financial Ombudsman Service for independent review. Extended timelines apply during the FCA's ongoing investigations into the industry.

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