MotoNovo Finance Mis-Sold PCP Claims

If you took out a PCP or HP agreement with MotoNovo Finance between 2007 and 2021, you could be owed compensation. Many drivers were not properly informed about balloon payments, mileage limits, commission arrangements, or interest rates. If your agreement lacked transparency, you may have unknowingly overpaid—and we’re here to help you find out.

The average payout for a mis-sold MotoNovo agreement is over £1,100, with some drivers reclaiming £5,000 or more. Checking only takes two minutes, and there are no upfront costs. If we don’t win your case, you don’t pay.

You might be. If you financed a car through MotoNovo Finance before January 2021 and weren’t clearly told about commissions or how your interest rate was set, there’s a real chance the agreement was mis-sold.

A large number of customers weren’t told that dealerships were earning commission behind the scenes—or that these incentives could affect how much you paid. That lack of transparency matters. Even if the payments were made on time, the way the deal was sold could still make it unfair.

Here are the most common signs your agreement may have been mis-sold:

You signed a PCP or HP agreement with MotoNovo Finance before January 2021
The interest rate felt high or was never properly explained
The dealership never discussed how they were being paid or whether other options existed
You weren’t told that commission may have influenced your loan terms
There were no affordability checks or questions about your financial situation

If any of the above sounds familiar, it’s worth checking your eligibility. A missing explanation or hidden commission could mean you’re owed compensation—and in some cases, it could be thousands of pounds.

You don’t need documents to get started. Just a few details is all it takes.

MotoNovo Finance and Hidden Commission Models

MotoNovo worked closely with dealers who often earned undisclosed commissions on finance deals. These payments were rarely explained to the customer, raising concerns around fairness and transparency.

Why Pre-2021 MotoNovo Deals Are Under Review

PCP and HP agreements arranged before January 2021 are being reviewed by the FCA. These deals may have included sales incentives that weren’t made clear to buyers at the time.

FCA Action and Industry Response

Following widespread complaints, the FCA banned discretionary commission models and is now investigating how redress will be issued. MotoNovo, like others, is awaiting the outcome before processing final claims.

MotoNovo’s Link to Aldermore Bank

MotoNovo is owned by Aldermore Bank and finances thousands of cars annually. Because of their scale, any ruling on compensation could affect a large number of UK drivers.

What Makes MotoNovo Agreements Different

Unlike some lenders, MotoNovo often packaged commission into the agreement without explaining it up front—making it harder for customers to know what they were really paying for.

Refund Values Vary by Agreement

Refunds depend on how much was borrowed and how inflated the rate was. Many customers are reclaiming between £1,000 and £5,000 in interest and compensation.

Are You Due a PCP Refund?

Common reasons why millions of drivers may be eligible for compensation:

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Interest Rates Inflated

Dealers set higher rates to boost commission, costing you more over the term of your PCP agreement.

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Hidden Commissions

Brokers often failed to disclose commission payments, breaching transparency rules on finance deals.

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Limited Finance Options

Many drivers were only offered PCP plans that benefited the dealership rather than providing fair alternatives.

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No Clear Explanation

Important information about car finance products was often not properly explained before signing agreements.

Frequently Asked Questions

How do I know if my MotoNovo finance was mis-sold?

If you weren’t told about commission payments, had no clear breakdown of interest rates, or weren’t offered alternative options, your MotoNovo deal may have been mis-sold. Even if the payments were manageable, the lack of transparency could entitle you to a refund.

Can I make more than one claim if I had multiple MotoNovo agreements?

Yes. Each finance agreement is treated individually. If you financed more than one car through MotoNovo, you can claim separately for each—potentially increasing your total compensation.

Will I need my original car finance documents to claim?

No paperwork needed to get started. In most cases, we can retrieve the relevant details using your name, address, and vehicle registration. Having documents helps, but it’s not essential.

How much could I get back from a MotoNovo claim?

It depends on how much interest was added due to hidden commissions. On average, refunds are around £1,600—but in some cases they’ve exceeded £5,000, especially where large loans or long-term agreements were involved.

Does making a claim affect my credit score?

No. Claiming against MotoNovo has no impact on your credit file. You're simply raising a complaint about how the loan was sold—not your ability to repay it.

What if MotoNovo doesn’t reply or rejects my complaint?

If MotoNovo doesn’t respond within 8 weeks, or if they reject your claim and you disagree, you can escalate it to the Financial Ombudsman Service. They’ll review your case independently, and the service is free to use.

Can I make a claim without a solicitor or claims company?

Yes. You can complain directly to MotoNovo and take your case to the Financial Ombudsman if needed. Many people prefer using a claims specialist to handle it for them, but it’s not a requirement.

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